My password is no longer working.
If your password was working recently and is no longer working, your password has probably expired. DU passwords expire every 365 days. When your password expired, an email was sent to your preferred email address (set in myDU) to remind you to change your password.
If your password has expired and you are off-campus or in the residence halls, you can reset your expired password by using the DU Password Manager at https://mypassword.dom.edu. You must verify the two challenge questions you selected when you first enrolled in the DU Password Manager before you can reset your password.
If your password has expired and you are on-campus, you can reset your expired password by entering your old password and then entering your new password (twice) in the Windows Change Password dialog box. You can also contact the IT HelpDesk at (708)524-6888.
If your password has not expired but you are not able to log in to the network, your account may be temporarily locked. To prevent password spoofing, the system automatically locks network accounts for 15 minutes if the password is entered incorrectly six times in two minutes. If you think this might be the reason you cannot log in, wait 15 minutes before attempting to log in again, or unlock you account by using the DU Password Manager at
https://mypassword.dom.edu.
You can also contact the IT HelpDesk at (708)524-6888 to have your password reset or unlocked.
I forgot my password.
If you forgot password and you are off-campus or in the residence halls, you can reset your expired password by using the DU Password Manager at https://mypassword.dom.edu. You must verify the two challenge questions you selected when you first enrolled in the DU Password Manager before you can reset your password.
If you forgot your password and you are on-campus, you can reset your forgotten password by by contacting the IT HelpDesk at (708)524-6888.
I received an email saying that my password is about to expire. How do I change my password now?
If your password is about to expire you can reset your expired password by using the DU Password Manager at https://mypassword.dom.edu. You must verify the two challenge questions you selected when you first enrolled in the DU Password Manager before you can reset your password.
You can also contact the IT HelpDesk at (708)524-6888 to have your password reset.
I received an email saying that my password expired. How do I change my password now?
If your password has expired and you are off-campus or in the residence halls, you can reset your expired password by using the DU Password Manager at https://mypassword.dom.edu. You must verify the two challenge questions you selected when you first enrolled in the DU Password Manager before you can reset your password.
If your password has expired and you are on-campus, you can reset your expired password by entering your old password and then entering your new password in the Windows Change Password dialog box.
You can also contact the IT HelpDesk at (708)524-6888 to have your password reset.
I want to change my password.
If you want to change your password, you can reset your password by using the DU Password Manager at https://mypassword.dom.edu. You must verify the two challenge questions you selected when you first enrolled in the DU Password Manager before you can reset your password.
You can also contact the IT HelpDesk at (708)524-6888 to have your password reset.
I want to enroll in the Dominican University Password Manager.
- Navigate to https://mypassword.dom.edu.
- Click Enroll and enter your Account Name and Password. The Domain (DOM) should be already pre-selected.
- Select Question 1 from the list of possible identity verification questions, and enter the answer for Question 1.
- Select Question 2 from the list of possible identity verification questions, and enter the answer for Question 2.
- Identity verification questions are used when you want to reset your password or unlock your account. Please follow these guidelines on picking reliable, guess-proof answers. A good answer:
- Must not be obvious
- Should be preferably not known by any other parties
- Should be at least 5 characters long
- NOTE: the answers are NOT case-sensitive
- Click Next >
- Click Reset Password > if you wish to change your password now (RECOMMENDED), or
- Click HOME