Jenzabar University

Return Policy

• Non-textbook items in resalable condition may be refunded or exchanged within 30 days of purchase with original receipt. Clothing must have original tag attached.
• Electronics may be returned if in original unopened condition.
• Textbooks in resalable condition may be refunded with receipt by date listed in the bookstore, after the date within two business days of purchase thereafter.
• Textbooks purchased during or after mid-term exams are non-returnable, but may be sold back to the bookstore at any time.
• Upon proof of dropping a course or course cancellation, Stepan Bookstore will accept textbook returns until the end of the official drop/add period. Rental textbooks must be checked-in by the last day of finals.

Please note:

• Original receipt and photo ID are required for all refunds/exchanges.
• All shrink-wrapped books must remain unopened, all supplemental materials must be present and unopened, and all materials must be in original condition.
• Coursepacks, exam review books and magazines are non-returnable.
• Students are not allowed to use parents’ credit cards unless the parent is present. Parents may purchase textbooks or gift cards for their students online at www.stepanstore.com.