What is our Fax number?
I can’t get into my e-mail from off-campus.
Have you entered your ENTIRE e-mail address into the username box?
Are you using IE? It is the preferred browser.
Are you using a PC or Mac? It will not work with AOL on a PC. You need to minimize AOL and launch Internet Explorer (IE or the blue E icon)
When using a Mac, be sure to use the latest version of Safari; you can use FireFox or IE for Mac.
Try lowering your security settings to medium.
If none of these solutions work contact the HelpDesk your password may need to be reset.
I’ve submitted my application for a Network e-mail account/web drive an hour ago and I can’t get in.
Please allow 48 hours to set up and account or web drive.
How do I get into remote desktop?
Start-> All Programs –> accessories –> communications-> remote desktop-> Type in name of computer (adminex1, cists, crownlabts, etc.) log in normally.
My computer is frozen, won’t get through startup, mouse not moving, keyboard not typing, etc.
Do a hard reboot. Press and hold power button down about 10 seconds until it powers off, leave it off for a minute and restart it.
Where are the wireless access points?
Wireless access is available in Parmer Hall, the Rebecca Crown Library, Technology Center, and the Grill.