What is our Fax number?
I can’t get into my e-mail from off-campus.
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Have you entered your ENTIRE e-mail address into the username box?
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Are you using IE? It is the preferred browser.
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Are you using a PC or Mac? It will not work with AOL on a PC. You need to minimize AOL and launch Internet Explorer (IE or the blue E icon)
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When using a Mac, be sure to use the latest version of Safari; you can use FireFox or IE for Mac.
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Try lowering your security settings to medium.
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If none of these solutions work contact the HelpDesk your password may need to be reset.
I’ve submitted my application for a Network e-mail account/web drive an hour ago and I can’t get in.
Please allow 48 hours to set up and account or web drive.
How do I get into remote desktop?
Start-> All Programs –> accessories –> communications-> remote desktop-> Type in name of computer (adminex1, cists, crownlabts, etc.) log in normally.
My computer is frozen, won’t get through startup, mouse not moving, keyboard not typing, etc.
Do a hard reboot. Press and hold power button down about 10 seconds until it powers off, leave it off for a minute and restart it.
Where are the wireless access points?
Wireless access is available in Parmer Hall, the Rebecca Crown Library, Technology Center, and the Grill.