The Mailroom receives all small packages from commercial carriers (mainly UPS, DHL and FedEx), logs them and delivers them to the person or laboratory that they are addressed to. All packages are delivered as soon as possible, with packages requiring freezing or refrigeration receiving the highest priority. Packages are delivered at various times throughout the day, and as such, Mailroom staff members make deliveries throughout the day as well. While this may entail three, or even four trips to the same room, this policy ensures the speedy delivery of all incoming packages.
There are no set delivery times for the couriers, so we cannot guarantee, for instance, that all USPS mail will be sorted by a certain time. However, with few exceptions, Campus Mail and First-Class USPS mail are usually finished being sorted by 3:30 PM. Packages are delivered as soon as possible, and most packages are also delivered (or notices left) by this time as well.
While there are no set delivery times, below is a listing of average delivery windows:
Usual Courier Delivery Times
FedEx Overnight (Air, Express) - 8:30 am – 10:00 a.m.
UPS - 10:00 a.m. – 12:00 a.m.
USPS - 9:00 a.m. – 10:30 a.m.
DHL - 11:00 a.m. – 2:00 p.m.
FedEx Ground - 2:00 p.m. – 3:00 p.m.
Please note that delivery times tend to be later on Mondays.
All packages received in the Mailroom are recorded and must be signed for by the recipient, or someone we know to be a representative of the recipient. All packages are inspected for freeze or refrigerate labels and for damage. Since we work under the assumption that all packages are critical to everyone, we will accept slightly damaged packages unless there is an obvious liquid spill or the possibility that items were removed from the package. Any damage will be noted on the package itself.
Please remember that you cannot refuse a package after you have opened the package.
Only unopened packages can be returned to the shipper via the original courier
without additional expense. Each courier has varying rules regarding returns and you should consult with them regarding returns.
Package notices are left via email notifying the recipient. You can either pick the package up yourself, or call Office Services at ext. 6758 to arrange delivery date/time. Please note that your signature in the Logbook is required before we can release a package to you. In order to speed the package delivery process, please make sure the sender puts a name or P.O. # in the address label whenever possible. This will ensure that packages are delivered to the proper people and avoid such issues as delayed deliveries.
UPS - 8:30 a.m. each morning
FedEx - 4:00 p.m. every afternoon
USPS - 4:30 p.m. every afternoon
Please be sure to have all packages addressed correctly and closed securely. If you need help finding a zip code, or in need of package materials please do not hesitate to ask.